OPTIMERING AV PACKNINGSPROCESSEN, En studie inom e-handeln och vikten av en effektiv packningsprocess
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Typ
Examensarbete på grundnivå
Program
Maskinteknik 180 hp (högskoleingenjör)
Publicerad
Författare
Bäckdahl, Jonatan
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
The e-commerce market is highly competitive, with companies vying for customers
purchasing power. It is therefore crucial for companies to deliver their orders smoothly and
quickly, not only from economic standpoint but also with a focus on customer experience and
environmental impact. The purpose of this study is to identify possible solutions to optimize
the company´s packing process to ensure its continued leadership and competitiveness in the
market.
This qualitative study was conducted at the company Company through semi-structed
interviews with employees who have deep insights into the packing process. The study was
complemented by data from the company´s internal systems, observations, measurements of
processes, and testing of the process built in a simulation program.
The study reveals the current state and functioning of the packing process. Based on the
analysis, the author has identified processes and areas that can be optimized. Proposed
improvements include a better system for monitoring the packing process, the introduction of
multiple size options for boxes, smart automated solutions to maintain a smooth production
flow, and reduce lead times. The consequences of the current packing process include uneven
production efficiency, varying customer experiences, and unnecessary environmental impact.
By implementing the proposed improvements, these consequences can be mitigated, enabling
the company to offer its customers a holistic experience that is highly competitive in the
market.
Beskrivning
Ämne/nyckelord
Optimization , Packing process , Customer Experience